Overheating, melting, charring laptop batteries cause HP to recall 50,000 battery packs

HP Recalls Batteries for Notebook Computers and Mobile Workstations Due to Fire and Burn Hazards.

VIRGINIA BEACH — If you own an HP notebook computer or a mobile workstation, you’ll want to pay attention to the latest safety recall by the company.

HP has recalled 50,000 lithium-ion batteries in the United States that they say can overheat, posing fire and burn hazards.

To date, HP has received eight reports of battery packs overheating, melting, or charring, including three reports of property damage totaling $4,500 with one report of a minor injury involving a first-degree burn to the hand, according to the Consumer Product Safety Commission.

The batteries were shipped with or sold as accessories for HP ProBooks (64x G2 and G3 series, 65x G2 and G3 series), HPx360 310 G2, HP Envy m6, HP Pavilion x360, HP 11, HP ZBook (17 G3, 17 G4, and Studio G3) Mobile Workstations.

The recalled batteries were sold at Best Buy and other stores and authorized dealers nationwide and online at www.Amazon.com, www.hp.com and other websites. The batteries were shipped in notebook computers and mobile workstations sold from December 2015 through December 2017 for between $300 and $4,000. The batteries were also sold separately for between $50 and $90.

HP said the batteries were also sold as accessories or replacement batteries for the HP ZBook Studio G4 mobile workstation or for any of the products listed above.    

Consumers should immediately visit www.HP.com/go/batteryprogram2018 to see if their battery is included in the recall and for instructions on how to enable “Battery Safety Mode” if their battery is included in the recall.

CPSC said the website provides consumers instructions on how to initiate the validation utility to check their battery and what to download if their battery is included in the recall.

These batteries are not customer-replaceable.

HP said it will provide free battery replacement services by an authorized technician.

For more information cal HP toll-free at 888-202-4320 from 8 a.m. to 7 p.m. CT Monday through Friday or online at www.HP.com/go/batteryprogram2018 or www.hp.com and click “Recalls” for more information.

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