Norfolk extends mission critical service levels due to COVID-19

Norfolk City departments say they will continue to provide mission critical service with a reduced workforce through May 4, 2020. Reductions were announced on March 30 and were scheduled to end on April 13.  Most public health accounts have the virus peaking in mid-to-late April, so the decision was made to extend the city’s current operations, according to the health department.

Trash and recycling collection will continue.  The driver will not get out of the truck to pick up any trash not in a can. 

Bulk items will not be picked up unless those items pose a public safety risk.  Yard waste, either in bundles or clear bags, will not be picked up. Residents are asked to remove items off the curb or place items in the green can if there is room to do so.  Residents should not schedule bulk pickups until notified that the city has returned to normal operations.

Residents who wish to take bulk and yard waste to the SPSA landfill in Suffolk should visit www.spsa.com for operating hours and information.  SPSA’s Norfolk Transfer Station will reopen to Norfolk residents on Saturday April 18 from 8a-12p.

Parking garages will remain open to the public free of charge.

Police, Fire-Rescue and 9-1-1 operators remain fully staffed. 

Residents are asked to use MyNorfolk online or mobile app for all service requests versus calling Norfolk Cares and experiencing longer than normal wait times.

Staff will continue to respond to emergency requests.  Any requests that are not considered an emergency will be handled as soon as staffing levels return to normal. 

For updates to city operations, visit the FAQ on the front page of Norfolk.gov or city Facebook and Twitter accounts.

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