Virginia Beach announces changes to services, programs and facilities as part of COVID-19 response

In response to the coronavirus, Virginia Beach says it’s making a few more changes to its services, programs and facility hours.

City Council

  • Tuesday, March 17 formal agenda meeting is cancelled
  • A brief informal meeting is planned for a COVID-19 update and take action on one item
  • Planning and any other items that require a public hearing currently on the agenda for March 17 would be carried forward, with appropriate notification, to the April 7 agenda
  • Should applicants want their items deferred to a different date, they can work with staff

Libraries

  • All branches closed at least until March 27, 2020.
  • Use your library card to access e-books, digital magazines, music and movies, as well as research resources, online classes, SAT prep tests and more at www.VBgov.com/digital-library.
  • No items will become overdue while library buildings are closed and no additional fines will accrue on items currently overdue; no holds will expire on-shelf.
  • Library staff members are available to assist you at (757) 385-0150 or library@vbgov.com between 10 a.m. and 5 p.m.

Recreation Centers

  • All centers are closed at least until March 27, 2020. Parks remain open although all events in the parks are canceled.

Virginia Aquarium & Marine Science Center and The Adventure Park

  • Closed until at least March 27

City Treasurer

  • Conducting all transactions online, by email or mail. Call corresponding office with questions.
  • The following locations will be closed to the public.
    • Beach location – 420 Birdneck Circle, 23451
    • Kempsville location – 5340 Fairfield Shopping Center, 23464
    • Lynnhaven location – 2875 Sabre Street, Suite 500, 23452
    • Thalia location – 4001 Virginia Beach Blvd, 23452
  • Drop boxes at outlying locations can still be utilized.
  • Please see the contact telephone numbers and email addresses located on the Treasurer’s website:  www.vbgov.com/government/departments/city-treasurer/Pages/default.aspx

Commissioner of the Revenue

  • Conducting all transactions online, by email or mail. Call corresponding office with questions.
  • Real Estate & Personal Property Tax Relief for Senior or Disabled Citizens – Filing deadline extended.  Schedule an appointment after the threat of the Coronavirus has lessened. Applications or affirmations may be submitted by July 31, 2020. Apply by calling (757) 385-4385 or by email at REQ@vbgov.com.
  • New Business Licenses – call (757) 385-4515 or email business@vbgov.com for proper instructions. Applications can be completed and mailed.
  • Existing Business Licenses – Renewals, payments and some account updates can be completed online atwww.vbgov.com/cor (select the blue tab labeled VBePay Business License Portal).
  • Personal Property Services – (757) 385-4487 – persprop@vbgov.com.
  • DMV Select Transactions and Services – (804) 497-7100 – Dealer title work can be dropped off. You will receive a telephone call upon completion. All Virginia Beach DMV Select services through the Commissioner of the Revenue will be discontinued until further notice. We urge you to conduct DMV business at www.DMVNow.com.
  • Audits – (757) 385-8660 – busaudit@vbgov.com – Taxpayers in receipt of an audit engagement letter from the Commissioner’s Office are encouraged to send the requested information to busaudit@vbgov.com or USPS to: Commissioner of the Revenue, Attn: Audit Department, 2401 Courthouse Drive, Virginia Beach, VA 23456 

Housing & Neighborhood Preservation

  • The office is closed to public visitors. Call (757) 385-5750 or email HouseNP@vbgov.com for services.
  • Code Enforcement – If an immediate inspection of your property is necessary, please contact Code Enforcement at (757) 385-4421. Staff will review your case and determine how to proceed. To register a code complaint, use the online form (www.vbgov.com/government/departments/housing-neighborhood-preservation/code-enforcement/Pages/register-a-complaint.aspx) or call Code Enforcement.
  • Rental Housing/Home Rehabilitation Programs – All previously scheduled in-person appointments/visits will be canceled, no in-person appointments/visits will be scheduled until further notice. For more information, please call (757) 385-5750.
  • Housing Resource Center – TheHousing Resource Center will not accept walk-ins or visitors beginning Tuesday, March 17. People experiencing a housing crisis should call the Regional Housing Crisis Hotline at (757) 227-5932, Monday through Friday, from 8 a.m. to 7 p.m. Referrals will be managed via telephone, not in person.  Shelter services are at capacity and no new residents will be accepted until further notice.

Planning/Permits & Inspections

  • Limiting public access both in the office and out in the field.
  • Online Inspections Requests and Permitting options are available for all Plan Review, Commercial and Residential Building and all Trade permits.  You may also pay for these services online. Please visit www.vbgov.com/permits for more information or to login to the Permitting System.  For further questions, please call at (757) 385-4211, option 3.

Public Works/Waste Management

  • All transactions (purchase of trash and recycle carts and rental of yard debris containers) are being handled by phone. Call (757) 385-4650 or visit www.vbgov.com/wastemgt.

Sheriff’s Office

OTHER SERVICES

Office of the Commonwealth’s Attorney

  • The office will be on a modified operating schedule beginning today, March 16, at 5 p.m. The office will not be open to the public through April 3. 

Courts and Clerk’s Offices

  • The Virginia Beach Courthouse will be closed through April 6. Those who have a pending civil or criminal matter scheduled for that time should contact the appropriate court for their new court date.
  • ​All other offices located inside the Courthouse will also be closed, including the clerks offices an

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