Norfolk: Connect to city services during city building closure

Norfolk wants you to know how to stay connected to its city services during the closure of city buildings March 16 – 30. 

Most service requests are available online, MyNorfolk online or mobile app or by calling Norfolk Cares at 664-6510.  

Norfolk Public Library & Slover Library: eBooks and materials are available online.  Checked out materials with due dates during the closure will receive an extension until April 2.  Hold materials will be available after March 30.

Planning: Review and process permits online

Utilities:   Pay bills online at  Check payments can be made at convenient dropbox locations. For information go to the Utilities page on

Public Record Requests: process Freedom of Information Act Requests online

Elections:  Register to vote or request an absentee ballot online. Visit and click on Voting in Norfolk under the Government tab.

Neighborhood Quality:  Inspectors will continue to address exterior housing maintenance and environmental concerns. We will prioritize interior inspections on a case by case basis, addressing health and safety emergencies.

City Treasurer & Commissioner of the Revenue:  Access the online customer service portal  or mail payments.  Information is located on

Recreation, Parks & Open Space: Citizens can request a refund for classes, before and after care, NFWC membership and rental reservations.  Rental Reservations: Lakewood Athletics 441-5834, Before and After School Care: Parents should contact the recreation center where they registered their children. Visit, NFWC Memberships: 823-4301

Police:  Citizens can report non-emergencies and non-violent crimes online

All city of Norfolk COVID-19 updates will be posted on and social media platforms. 

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