Sentara Hospitals have agreed to take corrective actions and pay $2.175 million to settle potential violations of the Health Insurance Portability and Accountability Act Breach Notification and Privacy Rules.
The U.S. Department of Health and Human Services made the announcement in a November 2019 news release. Officials said the settlement is an agreement between Sentara, HHS and the Office of Civil Rights.
Sentara’s settlement was one of the largest HHS sought to collect in 2019.
Sentara is comprised of 12 acute care hospitals with more than 300 sites of care throughout Virginia and North Carolina.
In April of 2017, HHS received a complaint alleging that Sentara had sent a bill to an individual containing another patient’s protected health information or PHI.
OCR’s investigation determined that Sentara mailed 577 patients’ PHI to wrong addresses that included patient names, account numbers, and dates of services, according to the news release.
Sentara reported the incident as a breach affecting eight individuals, because “Sentara concluded, incorrectly, that unless the disclosure included patient diagnosis, treatment information or other medical information, no reportable breach of PHI had occurred,” HHS officials wrote in the news release.
Sentara “persisted in its refusal” to properly report the breach even after being explicitly advised of their duty to do so by OCR, officials said.
OCR also determined that Sentara failed to have a business associate agreement in place with Sentara Healthcare, an entity that performed business associate services for Sentara.
“HIPAA compliance depends on accurate and timely self-reporting of breaches because patients and the public have a right to know when sensitive information has been exposed.” said OCR Director Roger Severino. “When health care providers blatantly fail to report breaches as required by law, they should expect vigorous enforcement action by OCR.”
In addition to the monetary settlement, Sentara will undertake a corrective action plan that includes two years of monitoring.
Sentara says they’ve added more quality control measures and hired a new privacy director.
Here’s the resolution agreement and corrective action plan.
The Associated Press contributed to this report.